Salesforce Portfolio • Agentforce • Automation • Marketing Cloud

Salesforce projects built to solve real business problems.

I help teams improve lead management, service workflows, user experience, and marketing operations through Salesforce automation, Agentforce, Lightning Web Components, and scalable process design.

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Agentforce Salesforce Flow Lightning Web Components Marketing Cloud Growth Data Cloud

Featured Work

Project case studies

Each project is structured around the business problem, the solution that was designed, how it was built, and the value it delivered. This format is easier for clients, partners, and recruiters to scan quickly.

Agentforce + LWC

Agentforce-Powered User Welcome LWC

Salesforce • Agentforce • Lightning Web Components

Business Problem

Salesforce home pages are often generic and static. That can make the user experience feel less helpful and reduce visibility into the information a user actually needs when they log in.

Solution

Built a personalized welcome component that uses Agentforce-driven logic to surface a more relevant homepage experience for each user.

How It Was Built

Created a Lightning Web Component for the homepage
Displayed a personalized greeting based on user context
Showed helpful task-focused information in a cleaner layout

Business Impact

Improves user experience, personalization, and visibility without requiring users to click around to find key information.

Sales Cloud Automation

Lead Assignment Flow

Sales Cloud • Flow • Lead Routing

Business Problem

Leads were being assigned manually, which caused slow response times, uneven distribution, and inconsistent follow-up across the sales team.

Solution

Designed an automated lead routing flow to assign leads based on business rules and reduce manual effort.

How It Was Built

Used record-triggered flow to evaluate new lead criteria
Applied assignment logic based on routing rules
Updated ownership automatically and consistently

Business Impact

Supports faster lead follow-up, more consistent workload distribution, and better operational efficiency for sales teams.

Agentforce Service

Inbound Lead Generation Chat Agent

Agentforce • Service Agent • Lead Capture

Business Problem

Marketing and sales teams often lose inbound leads because website visitors do not get quick answers or a simple path to engage.

Solution

Built an inbound lead generation chat experience that can answer questions, capture lead details, and route prospects toward the next step.

How It Was Built

Configured an Agentforce service experience for inbound conversations
Captured lead details during the chat flow
Supported actions like booking meetings or creating tasks

Business Impact

Helps improve response speed, lead capture quality, and engagement from website visitors who are ready to take action.

LWC for Service

Case Quick Create Panel

Service Cloud • LWC • Case Management

Business Problem

Support teams often create similar cases repeatedly and waste time re-entering the same information across screens.

Solution

Built a quick-create Lightning Web Component that speeds up case creation and helps maintain cleaner data entry.

How It Was Built

Created a custom LWC form for rapid case entry
Auto-associated the case with the relevant account or contact
Applied business-logic-driven default values

Business Impact

Reduces repetitive manual work, improves data consistency, and helps service users move faster in Salesforce.

Opportunity Automation

Auto Contract Creation for Closed Won Opportunities

Sales Cloud • Record-Triggered Flow • Process Automation

Business Problem

When a high-value opportunity closes, creating downstream contract records manually slows operations and increases the risk of errors.

Solution

Automated contract record creation when qualifying opportunities reached the correct stage and threshold.

How It Was Built

Used record-triggered flow on Opportunity updates
Checked for stage, amount, and related record conditions
Created the contract record with prefilled key values

Business Impact

Improves speed after deal closure, reduces manual handoff steps, and supports cleaner downstream process execution.

Marketing Automation

Marketing Cloud Growth Form-to-Record Automation

Marketing Cloud Growth • Flow • Lead/Contact Management

Business Problem

Form submissions may come from new prospects or existing records, and without the right logic teams can create duplicates or miss important updates.

Solution

Designed a process to check for existing lead or contact records before updating or creating the right record.

How It Was Built

Started with form-submission-driven automation logic
Evaluated whether matching lead or contact records existed
Updated existing records or created new ones based on results

Business Impact

Supports cleaner CRM data, better follow-up workflows, and more reliable inbound marketing operations.

About Me

Salesforce consultant focused on practical automation.

I’m Jermaine Brewer, founder of JB Consulting. I help clients and partners with Salesforce automation, Agentforce solutions, Marketing Cloud Growth, and process improvements that make teams more efficient.

My portfolio is built around real business use cases so hiring managers, partners, and clients can quickly understand the problem, the solution, and the value behind each implementation.

What I Help With

Salesforce Flow automation and business process design
Agentforce use cases for chat, service, and user experience
Lightning Web Components for custom UI and productivity
Marketing Cloud Growth and lead lifecycle improvements
Consulting support for admins, teams, and implementation partners

Credentials

Certifications

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Salesforce Certified Administrator

Salesforce Certified Platform App Builder

Salesforce Certified Pardot Specialist

Salesforce Certified Pardot Consultant

Salesforce Certified Marketing Cloud Email Specialist

Agentforce Specialist

Need help with Salesforce automation or implementation support?

Whether you need project-based consulting, help with a partner delivery team, or support building smarter automations, I’m available for short-term and longer-term engagements.

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